Terms of Service

These Terms govern your use of the Altiora platform at app.aialtiora.com, the Altiora Desktop application, and related services (together, the “Service”), provided by Altiora LLC, a company registered in the Republic of Armenia (“Altiora”, “we”, “us”).

By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. The Service

Altiora orchestrates third-party large language models and media-generation providers. We route your requests to those providers, run agent workflows on your instructions, and return the results. We do not train our own foundation models.

Model availability, capability and pricing are set by the underlying providers and can change without notice. We may add, replace or retire supported models accordingly.

2. Accounts

• You must provide a valid email address and keep your credentials secure.
• You are responsible for all activity under your account, including that of your team members.
• One free trial per customer. Creating multiple accounts to obtain repeated trial credit is a breach of these Terms.
• You must be at least 18 years old, or the age of majority in your jurisdiction.

3. Free trial

New accounts receive a 14-day trial including a fixed amount of model credit. The trial requires no payment card. Unused trial credit expires at the end of the trial period and has no cash value. When the trial ends, continued use of paid features requires an active subscription.

4. Plans, billing and credits

Paid plans are billed in advance on a recurring basis until cancelled. Prices are shown at checkout and in your account.

Payments are processed by Paddle.com Market Ltd, which acts as the Merchant of Record for all purchases. Paddle handles payment, invoicing and applicable sales tax or VAT. Your contract of sale for the transaction is with Paddle; these Terms govern your use of the Service itself. Paddle's own buyer terms apply to the transaction.

Model usage and credits

• In managed mode you use API keys supplied by Altiora, and usage is charged against your credit balance at the provider's rate plus our platform margin, as shown in the app.
• In BYOK mode (bring your own keys) you supply your own provider credentials and are billed directly by those providers. Altiora does not mark up or intermediate that spend.
• Credits are a prepaid balance for model usage, are not legal tender, are non-transferable, and are not redeemable for cash except where required by law.
• Usage figures we display are computed from provider-reported token counts and published rates. Small discrepancies against a provider's own reporting can occur.

5. Cancellation

You can cancel a subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; the Service remains available until then. Refunds are governed by our Refund Policy.

6. Your content

You own everything you put into the Service and everything it produces for you. We claim no ownership of your prompts, files, or generated output.

You grant us a limited licence to process, store and transmit that content solely to operate the Service — which necessarily includes sending it to the model provider you selected. We do not use your content to train models, and we do not sell it.

Note that output generated by AI models may not be unique, may be factually wrong, and its copyright status varies by jurisdiction. You are responsible for reviewing output before relying on or publishing it.

7. Acceptable use

You may not use the Service to:

• break any applicable law, or infringe anyone's intellectual property or privacy rights;
• generate material that sexually exploits minors, incites violence, or promotes terrorism;
• build or distribute malware, or conduct unauthorised access to systems;
• impersonate a person or organisation, or produce deceptive content presented as genuine;
• generate mass unsolicited messaging, or content designed to manipulate elections;
• resell raw model access as a substitute for the providers' own APIs;
• circumvent usage limits, rate limits, or billing.

The acceptable-use policies of the underlying model providers also apply to your usage. We may suspend an account that breaches this section, and will tell you why unless doing so is unlawful.

8. Availability

We aim to keep the Service running but do not offer a contractual uptime guarantee on standard plans. The Service depends on third-party providers, and their outages will affect it. We may perform maintenance, ideally with notice.

9. Warranties and liability

The Service is provided “as is”. To the maximum extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data.

Nothing here excludes liability that cannot lawfully be excluded.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate an account for a material breach of these Terms, for non-payment, or where required by law. On termination you may export your data for 30 days, after which it may be deleted.

11. Changes

We may update these Terms. Material changes will be announced by email or in the app at least 14 days before they take effect. Continuing to use the Service after that constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the Republic of Armenia, and the courts of the Republic of Armenia have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence.

13. Contact